Refund Policy

Last updated: 13 October 2026

At Le Parfum Simplifié, we want you to be happy with your purchase. Our refund policy differs depending on whether you have purchased a physical product, digital product, software, or access to our learning platform.

Physical Products

You have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To request a return, please contact us within 14 days of receiving your order.

Returned items must be unused, unopened where applicable, and returned in their original condition and packaging.

Unless the product is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item.

Once we receive and inspect your return, we will confirm whether your refund has been approved.

Approved refunds will be returned to your original payment method.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, faulty, or incorrect.

We may ask you to provide photographs or other information so that we can investigate the issue.

Where applicable, we will offer a replacement, repair, or refund in accordance with your statutory rights.

Digital Products and Software

Certain products sold by Le Parfum Simplifié are supplied digitally, including downloadable resources, formulas, software, and other digital content.

Where you request or agree to receive digital content immediately, you may be asked at checkout to expressly consent to the digital content being supplied before the end of the 14-day cancellation period and acknowledge that your right to cancel will be lost once supply begins.

Once digital content has been supplied or access has been provided following this consent, we do not normally offer refunds simply because you have changed your mind.

This does not affect your statutory rights if the digital content is faulty, does not work as described, or otherwise fails to meet the requirements of UK consumer law.

Learning Platform and Membership Access

Purchases that provide immediate access to our learning platform, educational materials, formulas, videos, community areas, or other digital resources are treated as digital content and/or digital services.

Where immediate access is requested and the required consent has been provided, refunds are generally not available once access has begun.

If you experience a technical problem preventing you from accessing something you have purchased, please contact us and we will try to resolve the issue.

Refund Processing

Where a refund is approved, it will be issued to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Contact Us

If you have any questions about a return or refund, please contact us through the contact page on our website.

Nothing in this Refund Policy limits or excludes any rights you may have under UK consumer law.